Why Shop with Us?

We have approximately 3,000 odd comments similar to the one below, however, we can't fit them all on this web page. If you would like to view all of the comments, please phone the shop and we will be happy to forward you all of them.


I have been very impressed with the kindness and trust showed to me. –I have never ordered anything on line before and so was worried!! The quality of the goods is great and affordable. I also bought a bag in the shop when I visited Oxford and I just love it.
Thank you. Mrs Cate Charter

I very much liked your shop – full of many wonderful leather goods. Good to have the treatment” for the leather, given when one buys something. Also the back up service. Very welcome.
Marianne Taylor

While staying with my son in Wheatley on holiday from Australia, I enjoyed visiting the covered market and your shop. I found “just the right” clutch bag to go with my outfit for a wedding in London and have a useful and long lasting souvenir of my holiday-thank you.
Lynne Craft

Impeccable service from both ladies I spoke to. They made the business of buying a 60th birthday present for my father while holding a two week old baby in my arms effortless. Many thanks!
Sally Chatterton

Thanks for thoughts for my 40-year old fleet street-bought suitcase!!
Michael Richardson

Very pleased! Bought a leather hippo & a stainless steel wallet. Hippo arrived safely & very well wrapped. Fast too. Lovely helpful staff. Many thanks!!
Dr. Leonard Esakowitz

Very very good. Needed to return and exchange. Very obliging service.
Mrs C. Kirk

Albert, thank you so very much for your speedy and courteous repair of my bag. I now enclose my cheque in payment, including the cost of the postage as I have never been a customer before and do not see why you should bear the cost of sending back the bag, and so very speedily too. With many, many thanks for your help. Very kindest regards.
Sally Allbrook

My parcel has arrived today - thank you very much! I am really pleased with the pencil cases - they are little gifts for my daughter and her husband, who are both teachers. As you will see from my feedback card, I am absolutely delighted with your service and I am really pleased that I found your company online. I will certainly be telling everyone about you!
Kind regards, Janet

Good afternoon,I just wanted to say a big ‘thank you’ for the prompt and efficient service and how pleased I am with the Passport cover. I will be placing a further order with you shortly. Many thanks.
Wendy Berbank

Thank you very much for the prompt response.I will return the incorrect item on receipt of your replacement in its original packaging. The other items are delightful and I was very impressed with the speedy delivery. I won’t hesitate to use your shop again.
Regards, Margaret Dunne

Hello, just to say thank you so much for my order of the leather tie holder. It is just what I wanted. Your service is excellent.
Kind regards, Jenny Honeywood

Hi – the jotter pads arrived this morning and they’re superb. (And good value!) Thank you. Next time I’m in Oxford, I definitely will drop in to look at your large bags.
Karen Traviss

Just to let you know that I received the item yesterday and am extremely pleased with the service that I have received. I was not expecting the items to be delivered so quickly, so I am happy to say that you have greatly exceeded my expectations and I will certainly be purchasing from you again in the future. Many thanks.
Emma James

Thank you very much for the passport cover. It was really lovely and arrived in time for my friend’s birthday. I hope to shop with you again in the future. Thank you!
Sarah Kavanagh

Hello, received my bag safely today. Thank you very much for speedy delivery and attentive service. I am extremely pleased with the bag. I know where to go if I need any more leather goods!
Kind regards, Eugenie Coates

Just to say, many thanks for this – received it today and it is great. What a lovely gift too – the leather pouch. Many thanks. Will recommend you. Regards.
Sharon Turley

Thank you also for the little leather purse. My little grand-daughter loves it. May I ask that when you get the pink passport covers would you please e-mail me as I think they would make a lovely birthday present for my daughters. Thanks again for a great transaction.
Yvonne Greig

Absolutely delighted with your service. I will certainly be using your website again (as I live so far away) and will, of course, recommend you to my family and friends. It was kind of you to call me when you didn’t have what I ordered and the lady I spoke to was both helpful and friendly!
Janet Clark

Arrived on time. In fact very delighted with my purchase. Won’t be the last.
May Peacock

I was very impressed and pleased with the help and advice I received when purchasing my bag. I will certainly be returning!
Rani Rai

Very pleased to confirm receipt of ‘ The Bridge’ shoulder strap. Very impressed with your service attitude. I will recommend it highly to others/colleagues. Best wishes.
Prof. George Tovstiga

I am more than pleased to say each time I shop in Oxford I call into your shop and purchase an item for myself or a present, as the quality of your stock is superb together worth up to date styling and of course great price. Also, relaxed, informative, non pressuring staff.
Mrs W Dutfield

Apart from the delay because of no stock and the wait for stock to be replenished, I am very happy with the goods and it worth the wait.
Mr John Gowler

Many thanks for getting a new strap to me so quickly and without fuss. Greatly appreciated.
Mr Chris Mowler

Thank you for your prompt attention to my complaint. I am very impressed with your service.
Ms. D. Oakridge

Tie case was lovely .Thank you for all your help to correspondence.
Jane Collier

Very good service. Really good value for money for quality leather goods.
Kerry Davies

I was mightily impressed with the speedy restoration of my bag!
Mr Richard Bater

I have purchased 2 card holders, a purse and a handbag in the past two months. The first purse you exchanged as I wasn’t completely satisfied with it. I would like to thank Mr. Ford and his very helpful staff, the shop experience was first class.
Ms Cherina Scarrott

Superb service and a thoroughly excellent product!
Sirio Canos

Absolutely superb customer service! A lot of shops could learn many lessons from my encounter with you store.
Pauline Carter

Dear Albert, I am always 100% satisfied with the services provided in store. A wonderful team!
Mrs Leigh-Lin Kjeldsen

All we’ve bought recently is your leather care kit. We were at our wits end knowing how to treat our expensive aniline dyed Italian sofas - the supplier suggested some stuff at £100 a bottle! Your lady recommended the leather care kit – it is excellent.
T. Nethercott

I bought a bum bag from you 4 years ago and when the stitching came away on a small part of it, you repaired it for free. I wasn’t expecting this and found the after sale service to be helpful, polite and efficient. I will definitely return to shop with you. Please thank your staff.
Lee Dowson

I had to return a faulty purse. When I phoned I was asked to send it back & I received a new purse the next day. Very impressed the service. Would recommend without a doubt. Thank you.
Michaela Betsworth

I searched shops in Reading, Bicester Village and Oxford for a small purse with a belt loop, suitable for an elderly lady. And found the perfect one in your shop. Thank you, thank you.

The product, the service and the whole ethos of the shop are excellent. I could not fault any aspect of the business from a customer point of view.
Mr Mike Hunter

I was most impressed with your service and I would not hesitate to recommend you to my friends.
Mr John Wood

A wonderful shop in Oxford Market. The smell is hypnotic.
Jill Hellawell

I had the most rewording experience in this shop. Not only the staff was pleasant, polite, helpful and knowledgeable, but also found just what I wanted and I am most delighted with my red purse, which suits my need perfect.
Enriqueta Taylor

Today I bought two leather purses from your shop and found the staff to be really helpful & well informed about their stock. It was lovely to receive real service (so often lacking nowadays!)
Jane Edwards

An outstanding service and great product – there are not many business like yours to be found today. Thanks.
Charles Hamilton

I’ve always had fantastic service from you and little extra thrown in e.g. a tag for my hand bag zip when I was buying something completely different and the manufacturers were charging a lot for it online. Keep up the great service, I actively seek out your shop when I need new leather goods now.
Ruth Trevitt

You offer an incredible service – Thank you for waxing my lovely new bag. I buy all my leather products with you. Keep it up!
Claire Waters

I bought a lovely dark green bag on last Monday and am thrilled with it! I was also really grateful for the information and tips on how to look after leather – as it is something I hadn’t really thought important before! Great to know you service bags too. They have lovely leather in Argentina and I always try and pick something up there! Now I won’t have to go so far!
Rebecca Butier

Fab service – am so pleased with my belt! Thank you so much – couldn’t believe that you would post it to me as I don’t live in Oxford!
Laura Phibbs

I’m delighted with the travel wallet I bought from you recently – it’s stylish and practical. And I really appreciated you ordered it so quick for me – and although you couldn’t get hold of the red I thought I wanted, I much prefer the cream I chose in the end.
Ms C. Knowles

What fabulous leather goods to adore and a joy for years to come. I cannot wait until my next visit.
Sarah Dubock

It is always a treat to visit you – not just for the beautiful things but for your personal attention and advice – Thanks!
Lidia Lozuno

Excellent service – nothing too much treble! Great customer satisfaction here.
Prof. Hilda Brown

You have such a wonderful shop with great stock. We love the items we have purchased from you. Thank you.
Wini Brown

Excellent service thank you. Love the bags as it’s just as described. Thank you for the cleaning cloth – a very nice gesture thank you. Very good customer service.
Mrs A. Porter

A very nice shop with friendly and helpful staff. Good range of products. Alteration to length of handbag strap done on the spot. Have recommended shop to our friends.
Heather Brown