Our Service Guarantee

When you buy from us you get:

1. Our total commitment to 100% customer satisfaction - guaranteed. Try us!
2. A one-year guarantee against faulty workmanship and/or materials.
3. Free 1st class postage for any item purchased from us, to anywhere in the UK.
4. Free service within three months of purchase. We will clean, polish, and treat as necessary your leather product and advise you on how best to care for it in the future.
5. A completely open returns policy. We will refund your money in full, for any purchase, for any
   reason* without question! No quibbles, no messing!
6. The back up of a full repair service should you require one.
7. Our passion for our products and the customer experience.
8. Our thirty-seven years of experience and effort.
9. Our gratitude for your trust and custom.
10. Albert’s personal promise that, in the unlikely event you are not completely satisfied with the
    service we provide through our shop or office, you are welcome to phone him at home on +44 (0)1865 863539 (before 9 p.m. please!) or email him: albert@plainleather.co.uk  

*However, please note:

• The product must be unused and in its original condition
• The product must be returned within one year purchase

We guarantee our full commitment to 100% customer satisfaction