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Delivery & Returns

Delivery and Returns

Delivery

Once we have received your order through our website, we will dispatch your order the next working day.  

UK Orders          

We can post anywhere within the UK. We ask for a £2.50 charge for any deliveries under £50. On orders over £50, we offer free postage and packaging.

Outside of UK Orders

Cost of delivery differs depending on the weight of the package and the country of destination. Costs may be negotiated with us.

Returns

We hope that you will be pleased with your order, however, if you change your mind you can return any item in accordance with the following policies:

(Please note that we are not able to accept any returns of personalised products, unless the item is faulty.)

UK Orders

Goods must be returned within 30 days for a full refund of your purchase or an exchange can be made.  We ask for any goods that want to be exchanged, the customer will pay the price of the postage.   

For any faulty items, these will be assessed and, if appropriate, you have the option of receiving a full refund of the product; a replacement; or the item can be repaired or replaced by either the manufacturer of the product or by us. If your item is replaced or repaired, you will not be charged the additional postage.

Outside of UK Orders

Terms for any returns from outside of the UK may be negotiated with us.

These items can be sent to our address: 4 Turl Street, Oxford, OX3 1DQ, United Kingdom. We recommend that you use recorded post to ensure the arrival of your return.